Effective April 15, 2026
Content Innovation Cloud
Cloud Service
DEFINITIONS
“Development Sandbox Environment” means a separate instance of the Product, for use by Customer solely as a Non-Production Environment in accordance with the Documentation for the limited purpose of functional testing of the Product and environment, subject to the applicable limits described in the Documentation or ordering document.
“SaaS Security Attachment” means the document available at https://legal.hyland.com/saas-security-attachment. These processes and procedures described in the SaaS Security Attachment may be updated from time to time, but will not be materially reduced.
TERMS
1. If Customer purchases a Product Subscription for a Content Innovation Cloud application (the “Licensed Application”) Customer may also be given access to certain other Content Innovation Cloud applications (“Dependent Applications”) for limited, dependent functionality without Customer’s purchase of a Product Subscription for the Dependent Application. In this case, Customer may only use the Dependent Application in connection with the Licensed Application and cannot use the Dependent Application on a stand-alone basis.
2. Non-Production Environments. Customer may purchase limited access to Development Sandbox Environments. Hyland agrees that the security measures described in the SaaS Security Attachment are also applied to the Development Sandbox Environment.
3. Security Administrator. Customer shall designate its Customer Security Administrator. “Customer Security Administrators” (also referred to as “CSA(s)”) are individuals designated by Customer who are authorized to submit configuration change requests, speak authoritatively on behalf of Customer’s Product and shall receive and provide, as applicable, all notifications related to maintenance, security, service failures and the like. If Customer fails to designate the initial CSA, Hyland may at its option, designate the initial CSA as the individual who executed the Agreement on behalf of Customer.
4. Security. Hyland shall maintain a comprehensive security program designed to protect Customer Data in the Product under these Terms in accordance with the Security Terms available at https://legal.hyland.com/cic-security-terms, which are incorporated herein by reference.
5. Service Levels. Hyland shall provide the Product under these Terms in accordance with the Service Levels available at https://legal.hyland.com/service-levels-for-cic, which are incorporated herein by reference.
6. Content Innovation Cloud Application-Specific Terms.
6.1 Built on Workday: If Customer has purchased the Product integration with Workday (as identified on an Order Form), then Customer will be required to accept the Built on Workday Terms (currently, https://developer.workday.com/terms/builtonworkdaycustomer), which will be provided by Workday to the Customer prior to downloading and using the Built on Workday App. The Customer agrees that it has the authority to agree to the Built on Workday Terms from Workday notwithstanding anything in Customer’s agreement with Workday.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.