Effective February 8, 2026
Agenda Media Service
Cloud Service
DEFINITIONS
“Agenda Media Service” means a Cloud Service that gives Customer the ability to provide live and video-on-demand streaming of Customer Data to Agenda Media Users through Customer’s OnBase Agenda Software.
“Agenda Media Service Fee” means the Recurring Fees invoiced by Hyland to Customer and payable by Customer to Hyland for use of Agenda Media Service.
“Agenda Media User” means any person who views or otherwise accesses Customer Data through Customer’s licensed instance of the OnBase Agenda Software.
“Customer Data Streaming Usage” means the amount of terabytes consumed by Customer through the streaming of Customer Data in the Agenda Media Service.
“Hosted Media Software” means the software used within the hosted environment and accessed by Customer and Agenda Media Users when using the Agenda Media Service. Hosted Media Software does not include the OnBase Agenda Software, which is licensed to Customer as on-premise Software or via Cloud Service.
“Permitted Uses” means use of the Agenda Media Service by Customer to store and view Customer Data, and use by Agenda Media Users to view such Customer Data, each through Customer’s licensed instance of the OnBase Agenda Software and in accordance with these terms.
TERMS
1. The Agenda Media Service will be provided by Hyland during the term of the Product Subscription. Customer may use the Agenda Media Service and permit Agenda Media Users to use the Agenda Media Service for Permitted Uses only. Customer acknowledges and agrees that Hyland provides the Agenda Media Services to other customers and that Customer’s and Agenda Media Users’ use of the Agenda Media Service is on a non-exclusive basis. Customer will prevent unauthorized use of the Agenda Media Service by Agenda Media Users and terminate any unauthorized use of or access to the Agenda Media Service.
2. At least ninety (90) days prior to any renewal of the Product Subscription, Hyland will obtain a consumption report to determine the average monthly Customer Data Streaming Usage (the “Annual Consumption Report”). If, based on such Annual Consumption Report, Hyland determines that Customer Data Streaming Usage in the Agenda Media Service exceeds Customer’s then-current Customer Data Streaming Usage allotted based upon fees paid by Customer, Hyland will invoice Customer additional fees for any such exceeding streaming data allocation. For any subsequent Product Subscription term, Hyland will invoice Customer fees based upon the last known Annual Consumption Report.
3. Customer is licensed to use the Hosted Media Software solely in connection with Permitted Uses of the Agenda Media Service and only during the term of the Product Subscription. Customer acknowledges and agrees that, upon request of Microsoft Corporation, as a supplier of Hosted Media Software, Hyland may disclose to Microsoft Customer’s name, address, and the Microsoft products used by Customer through the Agenda Media Service.
4. Hyland will use reasonable efforts to make the Agenda Media Service available 24 hours a day, 7 days a week, except for scheduled or unscheduled downtime for support. Hyland may temporarily suspend the availability of the Agenda Media Service if the continued availability of the Agenda Media Service would jeopardize the security of the Agenda Media Service, including, without limitation, in the cases of hacking, denial of service attacks or other malicious activities. The support provisions for the OnBase Agenda Software does not apply to the Agenda Media Service.
5. The Agenda Media Service shall terminate upon any termination or expiration of Customer’s license to the OnBase Agenda Software or the Cloud Service through which Customer uses the OnBase Agenda Software.
6. In addition to any other rights under the Agreement, upon promptly notification to Customer, Hyland may suspend or terminate access to the Agenda Media Service by Customer and/or Agenda Media Users in the event Customer’s use of storage capacity or bandwidth is excessive when compared to other users. Hyland may also terminate or suspend access through the Agenda Media Service to any particular media file should Hyland determine that access by Agenda Media Users to such media file is excessive when compared to access by users of other media files.
7. Customer Data will be stored in data centers located in the United States.
8. Hyland advises that Customer save a copy of all Customer Data within its OnBase Agenda Software. Upon termination or expiration of the Product Subscription for any reason, if Customer requests in writing that Hyland export Customer Data stored within the Agenda Media Service, such export service will be subject to a separate Professional Services engagement. Customer acknowledges and agrees that if Customer has not provided such request to Hyland within forty-five days following the termination or expiration of the Product Subscription, Hyland shall delete all such Customer Data from all data centers, including backup copies. If Customer is migrating to Agenda Media Service from Sire video service, Customer acknowledges and agrees that Hyland may decommission the Sire video service upon completion by Hyland of the migration to Agenda Media Service.
9. Customer acknowledges that the Agenda Media Service utilizes a media player licensed from a third party (currently, JW Player) (the “Third Party Media Player”) that is included in the OnBase Agenda Software, which has been or is being separately licensed or made available from Hyland to Customer. Notwithstanding the terms of any license to the OnBase Agenda Software, the following terms nonetheless apply to the Third Party Media Player as a third party component to such OnBase Agenda Software:
(a) The Third Party Media Player is licensed to Customer only for the Product Subscription. Upon any termination or expiration of the Agenda Media Service, Customer shall cease all use of the Third Party Media Player, and cause the Agenda Media Users to cease use of the Third Party Media Player, and return it to Hyland or delete all copies of it.
(b) The Agenda Media Service may be modified or enhanced to support the use of a different media player. In such case, Hyland may choose to replace the Third Party Media Player with another media player, and Customer will cooperate with Hyland to replace the Third Party Media Player with such different media player, upon these same terms and with reasonable notice by Hyland.
(c) Except as otherwise stated in this Section, Third Party Media Player shall be considered “Software” under the terms of the Agreement.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.