Effective February 8, 2026
Nuxeo
On Premise Software
DEFINITIONS
“Access Protocols” means the passwords, access codes, technical specifications, connectivity standards or protocols, or other relevant procedures, as may be necessary to allow Customer to access the Product.
“Client Application” means an installation of Nuxeo Platform with specific configuration files that enable the performance of a task or related group of tasks.
“Nuxeo Instance” means the equivalent to a Java Virtual Machine (JVM) running the Nuxeo Platform. A Nuxeo Instance may also be referred to as a Nuxeo Server and may be illustrated as a Nuxeo Server, Nuxeo Node or equivalent in an architecture diagram.
“Nuxeo Marketplace” means the marketplace that makes connectors, integrations, extensions, plug-ins, packages and other optional components that provide additional configurable features for use in development and operation of Client Applications.
“Nuxeo Platform” means the platform that supports design, testing, integration, execution and maintenance of Client Applications.
“Nuxeo Services” shall mean the Nuxeo services, including Nuxeo Studio, provided by Hyland by means of access to certain content and use of the features and functionality of software applications, solely to the extent set forth and further described in, and as limited by, the applicable Order Forms executed by the parties.
“Nuxeo Studio” means the tool used to configure Client Applications on the Nuxeo Platform, and if purchased pursuant to an Order Form, includes Studio Branch Management and/or Studio Projects.
“Service Limits” means the limitations on use set forth in an Order Form, including, for example, the number of Nuxeo Instanes or Users licensed.
“Studio Branch Management” means an advanced feature of Nuxeo Studio that enables the Nuxeo Studio user to create, manage and delete development branches without impacting the master branch.
“Studio Project” means a workspace in Nuxeo Studio to configure one (1) Client Application.
TERMS
1. Provision of Access. Subject to the terms and conditions contained herein, Hyland shall provide to Customer the necessary Access Protocols to allow Customer to access the Product, which includes the following as set forth in the applicable Order Form:
(i) Nuxeo Studio. Hyland will provide Customer with access to Nuxeo Studio, which is a cloud portal application and includes Hyland’s continuous maintenance of Nuxeo Studio, and Hyland’s provision of technical support according to the Success Path Services. Hyland shall, at its own expense, provide for the hosting of the Nuxeo Studio which is accessible as part of the Nuxeo Services, provided that nothing herein shall be construed to require Hyland to provide for, or bear any responsibility with respect to any telecommunications or computer network hardware required by Customer to provide access from the internet to the Nuxeo Services. Customer is solely responsible for managing the Nuxeo Platform. Should Customer wish to purchase cloud services to have Hyland manage Customer’s Nuxeo Platform, Hyland and Customer shall enter into a separate Order Form or an amendment to this Agreement for such cloud services which may be subject to additional terms.
(ii) Nuxeo Platform Incremental Maintenance Releases and Technical Support. Customer expressly acknowledges and agrees that Customer’s use of the Nuxeo Platform is solely governed by the Apache 2.0 open source license provided with the Nuxeo Platform and this Agreement does not impact any rights and obligations with respect to the Nuxeo Platform. During the term of the Product Subscription, Hyland will provide to Customer Nuxeo Platform maintenance releases, when and if released, and Nuxeo Platform technical support as part of Success Path Services. Maintenance release source code may be made available to Customer upon request. Maintenance releases, including any source code and generated object code may only be used and deployed on approved Nuxeo Instances as part of the Nuxeo Services during the term of the Product Subscription. Maintenance releases are not subject to the Nuxeo Platform license terms until such time as they are made generally available and released as part of the Nuxeo Platform.
2. Nuxeo Marketplace. Hyland will provide Customer with access to the Nuxeo Marketplace where Customer can access additional connectors, integrations, extensions, plug-ins, packages and other optional components. For the avoidance of doubt, some of the items available for access on the Nuxeo Marketplace may carry additional cost and terms.
3. Licensing. Customer may only use the Product within the Service Limits purchased. Customer shall notify Hyland promptly if it has exceeded or reasonably believes it will exceed the Service Limits purchased. In its notice, Customer shall indicate the Service Limit and extent of overage Customer has or believes it will exceed, as well as the date on which Customer has or expects to exceed such Service Limit. Hyland shall invoice Customer for such additional Service Limits on a pro rata basis, and Customer shall pay such invoices in accordance with the Agreement unless otherwise stated on an applicable Order Form. If Hyland audits Customer's use of the Product and discovers underreported Service Limit usage, Hyland will give Customer written notice of the noncompliance and a new or adjusted invoice to account for the overage. Customer shall pay such invoice in accordance with the Agreement. If the audit reveals that Customer underreported by more than one Nuxeo Instance, Customer shall pay Hyland for the reasonable costs incurred to perform the audit.
4. Production and Non-Production Environments. Unless otherwise stated in an Order Form, Customer shall be entitled to use one (1) production copy of the Product licensed and one (1) additional copy of the production environment licensed Product for customary remote disaster recovery purposes which may not be used as a production system concurrently with the operation of any other copy of the Product in a production environment. Subject to the payment of any additional applicable fees, Customer shall also be entitled to license a reasonable number of Non-Production Environments to be used solely for the purposes of experimenting and testing the Product, developing integrations between the Product and other applications that integrate to the Product solely using integration functionality of the Product licensed by Customer under this Agreement, and training Customer’s employees on the Product. Customer may be required to provide to Hyland certain information relating to Customer’s intended use of such Non-Production Environments such as the manufacturer, model number, serial number and installation site. To the extent that Customer is using the Non-Production Environments for the purposes of testing an upgrade or enhancement of the Product prior to implementing the same in Customer’s production environment, then Customer may contact Hyland for the provision of related services. Customer shall not make any copies of the Product not specifically authorized by the Agreement.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.