Effective February 8, 2026
Alfresco
On Premise Software
DEFINITIONS
“Alfresco Community Versions” means the free, open source community versions that Hyland makes available at no charge, including without limitation Digital Business Platform, Alfresco Content Services, Alfresco Process Services and Records Management software.
“Service Limits” means the limitations on use set forth in an Order Form, including, for example, the number of Users licensed.
TERMS
1. Licensing. Customer may only use the Product within the Service Limits purchased. Customer shall notify Hyland promptly if it has exceeded or reasonably believes it will exceed the Service Limits purchased. In its notice, Customer shall indicate the Service Limit and extent of overage Customer has or believes it will exceed, as well as the date on which Customer has or expects to exceed such Service Limit. Hyland shall invoice Customer for such additional Service Limits on a pro rata basis, and Customer shall pay such invoices in accordance with the Agreement unless otherwise stated on an applicable Order Form. If Hyland audits Customer's use of the Product and discovers underreported Service Limit usage, Hyland will give Customer written notice of the noncompliance and a new or adjusted invoice to account for the overage. Customer shall pay such invoice in accordance with the Agreement.
2. Customer is prohibited from using any software other than the Product client licenses, platforms or a Product application programming interface (API) to access the Product or any data stored in the Product database for any purpose other than generating reports or statistics regarding system utilization, unless Hyland has given its prior written consent to Customer’s use of such other software and Customer has paid the applicable fees with respect to such access.
3. ACS Specific Restriction Only. If Customer purchases Alfresco Content Services (“ACS”), the following restriction shall apply: The Alfresco Content Services (ACS) includes a workflow capability along with a predetermined set of document-review and approval workflows, and a set of predetermined management-task functions. Customer may use and modify the predetermined workflows and management tasks that are provided with the ACS Product Subscription. However, Customer may not use the workflow software to design, create or run other types of workflows, business processes and/or management tasks. A separate Product Subscription for Alfresco Process Services (APS) software is required for any such use.
4. For clarity, the Product does not include the Alfresco Community Version. Customer shall not combine, call, link to, or otherwise use the Product in conjunction with any Alfresco Community Version, or use any of the services for Alfresco Community Versions or for any unlicensed users.
5. Production and Non-Production Environments. Unless otherwise stated in an Order Form, Customer shall be entitled to use one (1) production copy of the Product licensed and one (1) additional copy of the production environment licensed Product for customary remote disaster recovery purposes which may not be used as a production system concurrently with the operation of any other copy of the Product in a production environment. Subject to the payment of any additional applicable fees, Customer shall also be entitled to license a reasonable number of Non-Production Environments to be used solely for the purposes of experimenting and testing the Product, developing integrations between the Product and other applications that integrate to the Product solely using integration functionality of the Product licensed by Customer under this Agreement, and training Customer’s employees on the Product. Customer may be required to provide to Hyland certain information relating to Customer’s intended use of such Non-Production Environments such as the manufacturer, model number, serial number and installation site. To the extent that Customer is using the Non-Production Environments for the purposes of testing an upgrade or enhancement of the Product prior to implementing the same in Customer’s production environment, then Customer may contact Hyland for the provision of related services. Customer shall not make any copies of the Product not specifically authorized by the Agreement.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.