Effective Date February 6, 2026
Artificial Intelligence Terms
These Artificial Intelligence Terms (“AI Terms”) is part of the Hyland Master Agreement, Order Form or other agreement between Customer and Hyland, which incorporates these AI Terms by reference (the “Incorporating Document”). As used herein, the “Agreement” means the Incorporating Document, inclusive of these AI Terms, and any other agreement within which the Incorporating Document is incorporated.
DEFINITIONS
“AI Models” means the AI models or other AI features used or available for use in the Product, as identified on the applicable AI Service Card.
“Third Party AI” means AI Models provided by unaffiliated third parties.
“Third Party AUPs” means the third party usage policies that apply to the use of Third Party AI.
TERMS
1. AI Service Cards. Hyland provides additional information about the AI Models used in the Product, including the intended use cases and known limitations, via AI Service Cards, currently made available on Hyland’s Trust Center, which is located at https://security.hyland.com/?product=hyland-cloud.
2. Third Party. Customer understands that: (i) the Product provides highly configurable tools to allow Customer to define and configure use cases; (ii) AI is a rapidly developing technology, and the AI Models used by the Product will change accordingly; (iii) Third Party AI is governed by third party license terms and Third Party AUPs; and (iv) Customer is responsible for complying with additional license terms and Third Party AUPs (collectively, “Additional AI Terms”), which are located at https://legal.hyland.com/additional-ai-terms. Hyland makes no representations or warranties with respect to such Third Party AI. Hyland shall have no obligation to defend or indemnify Customer for claims arising from Customer’s use of any Third Party AI.
3. AI Updates. Hyland may update the AI Service Cards and the Additional AI Terms at any time. Customer can subscribe to receive notice of such updates on Hyland’s secure end user web site (currently,https://connect.hyland.com). Such updates will be effective immediately. Customer may, within 30 days after receipt of Hyland’s notice, notify Hyland that it objects to such updates and immediately (without prejudice to accrued fees or other rights under the Agreement) terminate the Product Subscription affected by such updates.
4. Ownership. The Product may generate output for Customer (“Output”) in response to Customer’s interaction, request or other input (“Input”). As between Customer and Hyland, to the extent permitted by applicable law and subject to the Prohibited Conduct provisions of the Master Agreement: (a) Customer owns and is solely responsible for all Input that Customer provides; and (b) Hyland assigns to Customer any right, title and interest in and to the Output generated by Customer’s Input that Hyland may otherwise own.
5. AI Training. Unless permitted by Customer in writing, Hyland will not use, or permit third parties to use, Customer Data to train AI models, except for models specific to Customer.
6. Agents. The Product may include features that Users can direct to take certain actions on behalf of Customer (“Agents”). Customer is solely responsible for its use of Agents, including determining whether any actions Agents may take are appropriate for that use.
7. AI Disclaimer. Given the probabilistic nature of AI, Output may be inaccurate, incorrect, offensive or otherwise undesirable. Customer is solely responsible to evaluate the content, nature, accuracy and reliability of any Output as appropriate for the applicable use case before making any decisions or taking any actions based on such Output. Output (i) may not be unique or exclusive to Customer and its Users, (ii) may be the same or similar to another customer’s output; and (iii) does not represent Hyland’s or its suppliers’ views. HYLAND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE OUTPUT. OUTPUTS ARE PROVIDED "AS IS" AND WITHOUT ANY EXPRESS, STATUTORY, OR IMPLIED WARRANTY AND ARE NOT SUBJECT TO ANY, INDEMNITY, SERVICE LEVEL AGREEMENT, SUPPORT, OR OTHER REQUIREMENTS. THE ACCURACY, QUALITY AND COMPLIANCE WITH APPLICABLE LAW OF THE OUTPUT IS DEPENDENT UPON AND COMMENSURATE WITH THAT OF THE INPUT PROVIDED, AND NOTWITHSTANDING ANYTHING ELSE SET OUT HEREIN, HYLAND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR ANY LOSS OR DAMAGES RELATING TO OR ARISING FROM CUSTOMER DATA (INCLUDING INPUT OR OUTPUT) OR ITS USE.
8. Customer shall not use the Product in a manner that is not consistent with the intended use, known limitations, or other restrictions as may be described in an AI Service Card or that violates the AUP or any Third Party AUPs.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.