Effective February 8, 2026
Acuo
On Premise Software
DEFINITIONS
“Non-DICOM Object” means a collection of one or more images or documents which are not identified by a study instance unique identifier (SUID) and are stored as a single file.
“Study” or “Studies” means a collection of one or more images generated for a single patient which is identified by a study instance unique identifier (SUID).
TERMS
1. Production and Non-Production Environments. Unless otherwise stated in an Order Form, Customer shall be entitled to use one (1) production copy of the Product licensed and one (1) additional copy of the production environment licensed Product for customary remote disaster recovery purposes which may not be used as a production system concurrently with the operation of any other copy of the Product in a production environment. Subject to the payment of any additional applicable fees, Customer shall also be entitled to license a reasonable number of Non-Production Environments to be used exclusively in a non-production environment and solely for the purposes of experimenting and testing the Product, developing integrations between the Product and other applications that integrate with the Product using integration functionality of the Product licensed by Customer under this Agreement, and training Customer’s employees on the Product. Customer may be required to provide Hyland with certain information relating to Customer’s intended use of such Non-Production Environments such as the manufacturer, model number, serial number and installation site. To the extent that Customer is using the Non-Production Environments for the purposes of testing an upgrade or enhancement of the Product prior to implementing the same in Customer’s production environment, then Customer may contact Hyland for the provision of support related thereto. Customer shall not make any copies of the Product not specifically authorized by the Agreement.
2. The pricing for the Product Subscription is based upon the number of Studies and Non-DICOM Objects that are generated annually by Customer using the Product, and such pricing will be adjusted based on Customer’s usage. For clarification, the number of Studies and Non-DICOM does not include any pre-existing Studies that are migrated into the Product.
3. Commencing on the first anniversary of the Effective Date of the applicable Product Subscription and each anniversary thereafter, Customer shall promptly either (a) provide to Hyland reasonable access to the Product to enable Hyland to report to Customer in writing the number of Studies and Non-DICOM Objects generated by Customer during the reporting period identified by Hyland (the “Hyland Reported Number”) or (b) provide written attestation to the number of Studies and Non-DICOM Objects generated by Customer during the reporting period identified by Hyland (the “Customer Reported Number”) (the Hyland Reported Number and Customer Reported Number shall collectively be referred to as the “Reported Number”). The parties shall have the right to review and object in writing to such Reported Number. If either party objects to the Reported Number, the parties shall cooperate in good faith to attempt to resolve the dispute substantially in the manner described in the ‘Resolution of Invoice Disputes’ provision in the Agreement. As used herein, the number of Studies and Non-DICOM Objects resulting from the process described above shall be final and binding upon Hyland and Customer. Hyland will invoice Customer for the applicable additional fees owed if the Reported Number exceeds Customer’s licensed volume, and Customer shall pay such invoice in accordance with the terms of the Agreement.
The most current version of this document shall be such in effect as of 12:00am EST (Eastern Standard Time) of the date stamped on such online version.